Privacy Policy

Last updated: September 16, 2026

Reina Sleep Ltd operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.

The Services are powered by Shopify, which enables us to provide our store and related services to you. This Privacy Policy explains how Reina Sleep (“Reina Sleep,” “we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which we collect, use, and disclose your information as described below.

Personal Information We Collect and Process

In this Privacy Policy, “personal information” means information that identifies you or that can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be used to identify an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from that information:

  • Contact information, such as your name, billing address, shipping address, phone number, and email address.

  • Payment and financial information, such as credit or debit card information, financial account information, transaction details, payment method, payment confirmations, and other information necessary to process payments.

  • Account information, such as your username, password, security questions, preferences, and settings.

  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications, including information you provide when contacting us, such as through customer support inquiries.

  • Device information, such as information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how, when, and where you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use the Services, make a purchase, communicate with us, or otherwise provide information to us.

  • Automatically through the Services, including information collected from your device when you visit or use our website, products, or services, including through cookies and similar technologies.

  • From service providers, including companies we engage to provide technology, payment, analytics, hosting, fulfillment, customer support, or other services on our behalf.

  • From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We may use your personal information to provide and improve the Services, including to:

  • Process payments and fulfill orders.

  • Arrange shipping and delivery.

  • Process returns, exchanges, cancellations, and other transactions.

  • Create, maintain, and manage your account.

  • Remember your preferences and items you have expressed interest in.

  • Send notifications relating to your account, orders, or transactions.

  • Enable product reviews and other features.

  • Provide customer support.

  • Personalize your shopping experience, including by recommending products based on your purchases or interactions with the Services.

  • Analyze and improve the functionality, performance, and user experience of the Services.

Marketing and Advertising

We may use your personal information for marketing, advertising, and promotional purposes, including to:

  • Send promotional communications by email, text message, or postal mail.

  • Display advertisements for our products or services on our Services or on third-party websites.

  • Personalize advertisements based on your purchases, items added to your cart, browsing activity, or other interactions with the Services.

Where required by applicable law, we will provide you with appropriate choices regarding marketing communications and targeted advertising.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate and secure accounts.

  • Help provide a secure payment and shopping experience.

  • Detect, investigate, prevent, or take action regarding suspected fraudulent, illegal, unsafe, or malicious activity.

  • Protect our Services, customers, users, and others.

  • Maintain the security and integrity of our systems.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other account access information with anyone else.

Communicating With You

We may use your personal information to communicate with you, respond to inquiries, provide customer support, address requests, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal processes or requests from law enforcement or government authorities.

  • Investigate or participate in civil discovery, litigation, or other legal proceedings.

  • Enforce our Terms