Shipping

Shipping Policy

Last updated: September 2026

At Reina Sleep Ltd, we want your order to reach you safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During particularly busy periods, product launches, promotions, or holidays, processing may take slightly longer.

Shipping & Delivery

Estimated delivery times are displayed at checkout where available and may vary depending on your delivery address, shipping method, and carrier.

Please note that delivery estimates are provided as guidance and are not guaranteed. Delays can occasionally occur due to circumstances outside our control, including carrier delays, severe weather, customs processing, or unusually high shipping volumes.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Reina Sleep Ltd may offer free or discounted shipping as part of a promotion. Any applicable conditions will be displayed with the relevant offer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact information are accurate when placing an order.

If you notice an error in your shipping information, please notify us as soon as possible. We will make reasonable efforts to update the information before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Reina Sleep Ltd is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

Lost, Delayed or Missing Orders

If your tracking information shows that your order has not moved for an extended period or you believe your parcel may have been lost in transit, please notify us so the issue can be investigated with the relevant shipping carrier.

If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location and with other members of your household, neighbours, reception, or building management where applicable.

Damaged Parcels

If your order arrives damaged, please notify us as soon as reasonably possible and provide photographs of the parcel, packaging, and affected product.

We will review the issue and arrange an appropriate resolution where applicable.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient upon import. Reina Sleep Ltd does not control charges imposed by local customs authorities.

International delivery times may also be affected by customs clearance procedures.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately. If this happens, you may receive more than one parcel and more than one tracking number.

You will not be charged additional shipping fees solely because we choose to split your order into multiple shipments.

Changes and Cancellations

We aim to process orders quickly. If you would like to change or cancel an order, please notify us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.